39bd39 Terms and Conditions

General Introduction

These terms and conditions form a binding agreement between the 39bd39 platform and its users. 39bd39 is a trusted online betting and casino entertainment platform for Bangladesh, offering cricket betting, slots, live casino, dice and a variety of other gaming options.

In this document, "platform", "site" or "service" refers to the 39bd39 website, mobile site and all services included within it. "User", "player" or "member" refers to any person who has registered on this platform or is using its services.

These terms and conditions have been prepared in both English and Bengali. However, in the event of any conflict in interpretation, the Bengali version shall take precedence.

Account Registration and Verification

2.1 Registration Process

To open an account at 39bd39, you must provide accurate and complete information. Each person may create only one account. Creating multiple accounts is strictly prohibited and will be treated as a violation of Section 7.

2.2 Accuracy of Information

All information provided at registration — name, date of birth, mobile number, email and payment details — must be truthful, accurate and up to date. If false or incorrect information is provided, the platform reserves the right to cancel the account and forfeit any deposited funds.

2.3 Verification

39bd39 may conduct an identity verification (KYC) process in the case of withdrawal requests, bonus claims or suspicious activity. This process may require a national identity card, passport or other government-issued document. If verification is not completed within the specified time, the account may be temporarily suspended.

2.4 Account Security

It is entirely your responsibility to keep your account password and login details confidential. You are personally responsible for any activity carried out from your account. If you suspect unauthorized access to your account, contact support immediately.

Age Limit and Eligibility Requirements

To use 39bd39's services, a member must be 21 (twenty-one) years of age or older. Access to this platform by minors is strictly prohibited.

• You must be 21 years of age or older.
• You must have a valid payment account registered in your own name.
• You must be accessing this service from Bangladesh.
• You are required to provide proof of age if requested at any time.
• If an account is created or operated in the name of a minor, it will be closed immediately and all deposited funds will not be refunded.

Financial Deposits and Withdrawals

4.1 Deposit Rules

The following methods can be used to deposit money at 39bd39: bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount for each method is ৳300.

Deposited funds must come only from a payment account registered in the account holder's own name. Deposits from third-party accounts are not permitted and the platform reserves the right to cancel such transactions.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 1 hour. Withdrawn funds will be sent only to the payment account registered in the user's own name.

4.3 Subject to Verification

39bd39 may complete identity verification before processing a withdrawal. The platform reserves the right to hold withdrawals if bonus wagering requirements have not been met. In cases of suspicious activity, withdrawals may be suspended while an investigation is conducted.

4.4 Currency and Taxes

All transactions are conducted in Bangladeshi Taka (BDT / ৳). The user is solely responsible for paying any taxes or duties applicable on winnings or prizes.

Bonuses and Promotional Offers

5.1 Welcome Bonus

New members at 39bd39 can receive a 150% welcome bonus on their first deposit, up to a maximum of ৳8,000. For example: depositing ৳1,000 will earn a ৳1,500 bonus, bringing the total balance to ৳2,500.

5.2 Wagering Requirements

A 10x wagering requirement applies to all bonuses. This means the bonus amount must be wagered 10 times before it becomes eligible for withdrawal. Separate rules may apply for bonus wagering on specific games.

5.3 Bonus Terms

• Bonuses cannot be transferred to another account.
• Cash cannot be claimed in place of a bonus.
• A user may not claim each promotional offer more than once.
• If bonus abuse or fraudulent activity is detected, the bonus and any associated winnings will be cancelled.
• 39bd39 reserves the right to change, suspend or cancel any bonus offer at any time.
• Each promotion has a specific validity period; expired bonuses will be cancelled automatically.

5.4 VIP Program

The 39bd39 VIP program has five tiers: Bronze, Silver, Gold, Platinum and Diamond. It is possible to advance to higher tiers through regular play. The weekly cashback rate differs for each tier — up to 0.2% for Bronze, 0.5% for Silver, 0.7% for Gold, 1.0% for Platinum and 1.2% for Diamond. 39bd39 reserves the right to change VIP benefits.

Gaming Rules

6.1 Fair Play Guarantee

39bd39 is committed to ensuring a fair and transparent gaming environment. All games and bet outcomes on our platform are secured by SSL encryption and operated using Random Number Generator (RNG) technology.

6.2 Betting Limits

Minimum and maximum limits apply to each game or bet. These limits are displayed in the game interface. 39bd39 reserves the right to change the betting limits of any user.

6.3 Technical Errors

If a technical error or system failure causes a problem with the outcome of a bet or game, 39bd39 reserves the right to void that bet or game and refund the wagered amount. Winnings incorrectly displayed due to a technical error will not be considered valid.

6.4 Disconnections

39bd39 will not be held responsible for any internet disconnection that occurs during a game. In such situations, most games will return to their previous state and the amount wagered on an incomplete bet may be refunded.

Prohibited Activities

The following activities are strictly prohibited and may result in account closure and legal action:

• Creating multiple accounts in one person's name.
• Registering using false, incorrect or another person's identity.
• Participating in bonus abuse or bonus hunting activities.
• Conducting money laundering or suspicious financial activities.
• Using software, bots, automation tools or hacking techniques to gain a gaming advantage.
• Multiple members of the same household or family claiming the same bonus.
• Intentionally exploiting any vulnerability or bug in the platform.
• Harassing or inappropriate behavior toward other users.
• Attempting to defraud the platform in a coordinated or group manner.

Account Suspension and Closure

8.1 Voluntary Closure

A user may close their account at any time. Contact support to do so. It is necessary to withdraw or zero out the balance before closing the account.

8.2 Closure by the Platform

39bd39 may temporarily suspend or permanently close an account for any of the following reasons:

• Participation in prohibited activities as described in Section 7.
• Providing false information or failing to cooperate with verification.
• Extended inactivity on the account.
• Direction from a court or regulatory authority.
• A self-exclusion request under responsible gaming.

8.3 Inactive Accounts

If there are no transactions or logins for 12 consecutive months, the account will be marked as inactive. A maintenance fee may apply to the balance of an inactive account.

Limitation of Liability

39bd39 does not accept liability for any of the following:

• Problems caused by the user's internet connection or device.
• Delays or errors from third-party payment service providers.
• Financial losses incurred by the user as a result of gaming activity.
• Losses resulting from the user leaving their account credentials unsecured.
• Uncontrollable events such as war, natural disasters or government restrictions.

In any circumstance, 39bd39's maximum liability will not exceed the total amount deposited into a user's account in the most recent 30 days.

Privacy and Data Protection

39bd39 gives the highest priority to the privacy and security of users' personal information. Our platform uses SSL encryption technology to keep all data protected.

To learn more about how we collect, use, and protect user information, please read our Privacy Policy. The Privacy Policy is an integral part of these terms and conditions.

39bd39 never sells users' personal information to third parties. However, information may be shared with specific third parties to meet legal obligations, prevent fraud, or ensure security.

Responsible Gaming

39bd39 is firmly committed to responsible gaming practices. Gaming should be a form of entertainment — not a solution to financial problems.

11.1 Self-Control Tools

• Deposit Limits: Users can set their own daily, weekly, or monthly deposit limits.
• Self-Exclusion: Users can take a break from gaming for a specified period of time.
• Permanent Ban: The option to permanently close an account is available if needed.

For more details on responsible gaming, please visit our Responsible Gaming page.

Right to Amend Terms

39bd39 reserves the right to change, modify, or update these rules and terms and conditions at any time. In the case of significant changes, users will be notified in advance via email or through the platform.

Continued use of the platform after changes to the terms and conditions will be considered as the user's acceptance of the new terms. It is therefore advisable to visit this page regularly.

The latest version of these terms and conditions will always be available on this page. The "Last Updated" date will be displayed at the top of the page.

Dispute Resolution

13.1 Complaint Process

In the event of any dispute or complaint, please contact our support team first. The support team will do its best to resolve the matter with the highest level of efficiency.

13.2 Fair Investigation

In the event of any dispute, 39bd39 will conduct a fair and impartial investigation. During the investigation, the relevant account or transaction may be temporarily suspended.

13.3 Final Decision

After the investigation, 39bd39's decision will be considered final. However, the user has the right to escalate the matter to a higher forum if they wish.

Contact & Support

If you have any questions or need clarification about these rules and terms and conditions, please contact us:

• Live Chat: Support in Bengali is available 24/7.
• Email: [email protected]

Our support team is able to communicate in Bengali and is always ready to answer all your questions.

To learn more, visit our FAQ page and About Us page.